Canary Products Floor Mist Fountain Finish: Blue

The media could not be loaded. I had a mixed experience with this product, but ultimately, my faith in the brand was restored thanks to their customer service.Like a love affair gone sour, I fell head over heels for this product when I first got it. It seemed perfect, until, just 30 days in, the Mister stopped working. Naturally, I was disappointed, and it felt like the end of a beautiful romance.However, I must say, it's not just the product that makes a company great, it's how they handle issues that truly matter. When I contacted XBrand's customer service about the problem, I was initially informed that I'd have to shoulder the $10.00 shipping cost for the replacement part, as my request was just outside the 30-day free shipping window for part replacements.At first, I was a bit taken aback by this policy. It seemed rather inflexible considering my product malfunctioned just outside the 30-day mark, but well within the 1-year warranty period. I couldn't help but think that they should make an exception.However, after a closer look at their limited 1-YEAR WARRANTY verbiage, it did seem like they were following their stated policy. I was still disappointed and expressed my thoughts to their customer service representative.But here's where XBrand really shines: They recognized my disappointment and frustration, and their representative went the extra mile to keep me as a satisfied customer. They not only replaced the part but did so without charging me the $10.00 shipping fee, as a gesture of goodwill.This act of exceptional customer service completely turned my experience around. They listened to my concerns, acknowledged the inconvenience, and took steps to rectify the situation. This level of care and commitment to customer satisfaction is truly commendable.In the end, while my initial infatuation with the product may have soured, my admiration for XBrand's customer service has only grown stronger. They didn't just fix my Mister; they mended my trust in the brand. For that reason, I'm more than happy to give them a favorable review. In a world where customer service can be hit or miss, XBrand proved that they are willing to go above and beyond to make things right for their customers. That's something worth celebrating.

This is my fourth mist fountain lamp. The first three suffered damage to the bowl.The damage occurred to one due to a house fire and was broken by a fire hose knocking it over( the fire was unrelated to the lamp but was just in the wrong place for the fire department to take precautions with it). My cats knocked one over and I broke one while cleaning it.I have to say that the improvements to the new Canary Floor Mist Fountain, I just purchased are great. It is more stable with the added fourth leg. The inline controls are a welcome improvement. Having a high/low option for the mist is a nice feature and you can have the lights off with just the mist on or select individual light patterns. It could be used in a bedroom at night as some have asked. The bowl itself is thicker glass so I don't foresee myself breaking this one while cleaning it. I also like that the glass in not a matte finish but a glazed finish. This will make cleaning so much easier. We have very hard water and the matte finish on the others was an issue with cleaning. It is recommended not to use distilled water in the fountain as the minerals are what helps to activate the mister. The minerals do not seem to attach to the glazed finish as much as they did the matte finish.I love this new and improved lamp! It creates a great ambiance in any room. I would highly recommend this lamp to anyone that would like to add a little moisture to your air and create a little mystical (no pun intended) atmosphere as well.

The stand is constructed of aluminum tubes within a larger tube with 8 legs to hold it up and hold the bowl. The "tubes within a tube" are offset, so the legs are wonky and angled in different directions once they're screwed together, ensuring it will never sit level or come close to 90° between legs above or below. The legs are aluminum tubes with indentations on the assembly points so that the screws can be wedged between the indentation. Since it's cockeyed, everything is angled everywhere except straight into/away from the assembly junction. On that alone I would give this one star.It's actually worse than that, though.The diffuser/light system is defective - perhaps a problem only with this one unit I purchased, but that is unlikely, having read the other reviews. The diffuser doesn't work and flashes red and blue lights continuously that will not stop flashing without unplugging the unit. The "manual" (assembly + instructions + warranty) is a whopping 2 whole pages, front and back, with one page devoted to how to replace the ceramic disk when it inevitably fails. The company website still has sample data on it and no mention of this product except an FAQ item to contradict what the 2-page instructions say about adding salt.I suspect the flashing lights are an error code of some kind, but I'm not going to waste any more time on this junk.

I bought this to replace a similar item at the yoga studio where I lead classes. By adding a few drops of essential oils, the aroma combined with the lights and mist help to create an atmosphere that is calm and relaxing.The only thing I would change about this item is the stand: it is made of a top and bottom portion that each each open into an “X” shape and fit together. The screws that secure the hinge of each “X” are fixed (cemented) and cannot be tightened (or loosened). This may or may not be a bad thing, I would just like to have a more solid-feeling hinge for this stand.Even with this observation, I would still recommend this product.